Legal
Terms of Service
These Terms of Service govern access to and use of the A1 Legacy website, digital services, AI systems, CRM solutions, automation services and related technology.
Effective Date: 24 September 2026
1. Introduction
These Terms of Service govern your use of the A1 Legacy website and any services, systems, consultations, demonstrations, AI functionality, CRM solutions, automation workflows, websites, integrations or related technology provided by A1 Legacy.
By accessing our website, submitting an enquiry or using our services, you agree to these Terms where applicable.
2. About A1 Legacy
A1 Legacy provides AI automation and technology solutions for businesses.
Our services may include Voice AI, Conversation AI, CRM systems, workflow automation, AI-powered websites, appointment automation, lead qualification, lead follow-up, integrations and custom AI solutions.
The exact scope of any paid project or ongoing service will be defined separately in the relevant proposal, statement of work, order form, service agreement or other written agreement.
3. Website Use
You may use the A1 Legacy website for legitimate business and informational purposes.
You must not:
• Attempt to gain unauthorised access to the website or its systems
• Interfere with website operation or security
• Upload malicious code or harmful content
• Use automated methods to abuse forms, AI systems or communications
• Misrepresent your identity or organisation
• Use the website for unlawful, fraudulent or abusive purposes
4. Enquiries, Demonstrations And Consultations
Submitting a website form, booking a consultation or requesting a demonstration does not automatically create a contractual relationship.
Information provided during consultations, demonstrations or assessments is intended to help understand your requirements and does not constitute a binding commitment unless confirmed in a written agreement.
5. AI Systems
A1 Legacy may provide or demonstrate AI-powered systems including voice agents, conversational AI, automated qualification, automated responses, workflow agents and other AI functionality.
AI-generated responses may occasionally be incomplete, inaccurate or unsuitable for a particular situation.
AI systems should not be relied upon as a substitute for professional legal, medical, financial, regulatory or other specialist advice.
Where appropriate, workflows can include human review, escalation and approval controls.
6. Voice AI And Communications
Voice AI systems may be used for inbound or outbound business communications where properly configured and legally permitted.
Clients are responsible for ensuring that their use of automated calling, recording, transcription, messaging and related communications complies with applicable consent, privacy, telecommunications and marketing laws.
7. CRM And Automation Services
A1 Legacy may configure CRM systems, workflows, pipelines, calendars, notifications, lead routing, follow-up sequences and related automation.
Automation behaviour depends on configuration, connected systems, third-party services, available data and permissions.
Clients remain responsible for reviewing business rules, communication content, contact permissions and operational decisions associated with their systems.
8. Third-Party Platforms And Integrations
Our solutions may connect with third-party platforms, APIs, CRM systems, AI providers, communication providers, hosting services and other software.
Examples may include CRM platforms, telephony providers, automation platforms, email services, AI model providers and external APIs.
A1 Legacy does not control third-party platforms and cannot guarantee their availability, pricing, functionality, policies or continued compatibility.
Changes made by third-party providers may affect integrations or functionality.
9. Client Responsibilities
Clients are responsible for:
• Providing accurate business and technical information
• Providing necessary system access and permissions
• Reviewing and approving workflows, scripts and content
• Ensuring lawful use of customer and prospect data
• Maintaining appropriate user permissions
• Complying with applicable privacy, marketing and communications laws
• Reviewing AI output where human oversight is appropriate
10. Intellectual Property
Unless otherwise agreed in writing, A1 Legacy retains ownership of its pre-existing technology, methodologies, frameworks, reusable automation components, templates, prompts, processes and intellectual property.
Clients retain ownership of their own business information, trademarks, branding and materials supplied to A1 Legacy.
Ownership and licensing terms for custom-developed work may be further defined in the relevant project agreement.
11. Website Content
Website text, branding, design elements, graphics, product descriptions and other original A1 Legacy content may not be copied, reproduced or commercially reused without permission unless applicable law allows otherwise.
12. Fees And Payment
Where services are paid, pricing, billing frequency, setup fees, subscription charges, payment schedules and cancellation conditions will be stated in the applicable proposal, invoice, order form or service agreement.
Failure to make required payments may result in suspension or termination of services where permitted by the applicable agreement.
13. Service Availability
We aim to provide reliable services but cannot guarantee uninterrupted or error-free operation.
Availability may be affected by:
• Maintenance
• Hosting providers
• Internet connectivity
• Third-party APIs
• Telephony providers
• AI providers
• Software updates
• Security incidents
• Events outside reasonable control
14. Changes To Services
A1 Legacy may improve, modify or update website functionality, products, integrations and services over time.
Material changes to contracted services will be handled according to the relevant client agreement.
15. Confidentiality
Where confidential business information is exchanged during a project, both parties should handle that information responsibly and according to any applicable confidentiality agreement or contractual terms.
16. Data Protection
Personal information collected through the website or services is handled in accordance with our Privacy Policy and applicable contractual arrangements.
Clients using A1 Legacy systems remain responsible for ensuring they have an appropriate lawful basis for the personal information they provide or process through those systems.
17. Acceptable Use
A1 Legacy services must not be used for:
• Fraud or deception
• Unlawful surveillance
• Harassment
• Spam or prohibited marketing
• Malicious software
• Unlawful discrimination
• Impersonation intended to deceive
• Activities prohibited by applicable law
We may suspend access where systems are being used unlawfully, maliciously or in a way that creates material security risk.
18. No Guaranteed Business Results
AI, automation, CRM and digital systems can improve operational processes, but business outcomes depend on many factors outside A1 Legacy's control.
We do not guarantee specific revenue, lead volume, conversion rates, cost savings, rankings or other commercial results unless explicitly stated in a separate written agreement.
19. Limitation Of Liability
To the extent permitted by applicable law, A1 Legacy will not be responsible for indirect, incidental, consequential or special losses arising from use of the website or services.
Any specific liability limits applicable to paid services should be defined in the relevant service agreement.
Nothing in these Terms excludes liability that cannot legally be excluded.
20. Termination
Access to services may be suspended or terminated where:
• Contractual obligations are materially breached
• Required payments remain unpaid
• Services are used unlawfully
• Security is materially threatened
• The applicable service agreement allows termination
Specific notice periods and termination rights may be defined separately in client agreements.
21. External Links
The website may link to third-party websites and services.
A1 Legacy is not responsible for the content, availability, security or policies of external websites.
22. Changes To These Terms
We may update these Terms when our services, technology, business practices or legal requirements change.
The latest version will be published on this page with an updated effective date.
23. Governing Law
The governing law and jurisdiction applicable to paid client engagements may be specified in the relevant contract or service agreement.
The final governing-law wording for these website Terms should be confirmed based on the legal entity operating A1 Legacy.
24. Contact
Questions regarding these Terms can be sent to:
A1 Legacy
Email: support@a1legacylabs.com
Website: a1legacylabs.com
1. Introduction
These Terms of Service govern your use of the A1 Legacy website and any services, systems, consultations, demonstrations, AI functionality, CRM solutions, automation workflows, websites, integrations or related technology provided by A1 Legacy.
By accessing our website, submitting an enquiry or using our services, you agree to these Terms where applicable.
2. About A1 Legacy
A1 Legacy provides AI automation and technology solutions for businesses.
Our services may include Voice AI, Conversation AI, CRM systems, workflow automation, AI-powered websites, appointment automation, lead qualification, lead follow-up, integrations and custom AI solutions.
The exact scope of any paid project or ongoing service will be defined separately in the relevant proposal, statement of work, order form, service agreement or other written agreement.
3. Website Use
You may use the A1 Legacy website for legitimate business and informational purposes.
You must not:
• Attempt to gain unauthorised access to the website or its systems
• Interfere with website operation or security
• Upload malicious code or harmful content
• Use automated methods to abuse forms, AI systems or communications
• Misrepresent your identity or organisation
• Use the website for unlawful, fraudulent or abusive purposes
4. Enquiries, Demonstrations And Consultations
Submitting a website form, booking a consultation or requesting a demonstration does not automatically create a contractual relationship.
Information provided during consultations, demonstrations or assessments is intended to help understand your requirements and does not constitute a binding commitment unless confirmed in a written agreement.
5. AI Systems
A1 Legacy may provide or demonstrate AI-powered systems including voice agents, conversational AI, automated qualification, automated responses, workflow agents and other AI functionality.
AI-generated responses may occasionally be incomplete, inaccurate or unsuitable for a particular situation.
AI systems should not be relied upon as a substitute for professional legal, medical, financial, regulatory or other specialist advice.
Where appropriate, workflows can include human review, escalation and approval controls.
6. Voice AI And Communications
Voice AI systems may be used for inbound or outbound business communications where properly configured and legally permitted.
Clients are responsible for ensuring that their use of automated calling, recording, transcription, messaging and related communications complies with applicable consent, privacy, telecommunications and marketing laws.
7. CRM And Automation Services
A1 Legacy may configure CRM systems, workflows, pipelines, calendars, notifications, lead routing, follow-up sequences and related automation.
Automation behaviour depends on configuration, connected systems, third-party services, available data and permissions.
Clients remain responsible for reviewing business rules, communication content, contact permissions and operational decisions associated with their systems.
8. Third-Party Platforms And Integrations
Our solutions may connect with third-party platforms, APIs, CRM systems, AI providers, communication providers, hosting services and other software.
Examples may include CRM platforms, telephony providers, automation platforms, email services, AI model providers and external APIs.
A1 Legacy does not control third-party platforms and cannot guarantee their availability, pricing, functionality, policies or continued compatibility.
Changes made by third-party providers may affect integrations or functionality.
9. Client Responsibilities
Clients are responsible for:
• Providing accurate business and technical information
• Providing necessary system access and permissions
• Reviewing and approving workflows, scripts and content
• Ensuring lawful use of customer and prospect data
• Maintaining appropriate user permissions
• Complying with applicable privacy, marketing and communications laws
• Reviewing AI output where human oversight is appropriate
10. Intellectual Property
Unless otherwise agreed in writing, A1 Legacy retains ownership of its pre-existing technology, methodologies, frameworks, reusable automation components, templates, prompts, processes and intellectual property.
Clients retain ownership of their own business information, trademarks, branding and materials supplied to A1 Legacy.
Ownership and licensing terms for custom-developed work may be further defined in the relevant project agreement.
11. Website Content
Website text, branding, design elements, graphics, product descriptions and other original A1 Legacy content may not be copied, reproduced or commercially reused without permission unless applicable law allows otherwise.
12. Fees And Payment
Where services are paid, pricing, billing frequency, setup fees, subscription charges, payment schedules and cancellation conditions will be stated in the applicable proposal, invoice, order form or service agreement.
Failure to make required payments may result in suspension or termination of services where permitted by the applicable agreement.
13. Service Availability
We aim to provide reliable services but cannot guarantee uninterrupted or error-free operation.
Availability may be affected by:
• Maintenance
• Hosting providers
• Internet connectivity
• Third-party APIs
• Telephony providers
• AI providers
• Software updates
• Security incidents
• Events outside reasonable control
14. Changes To Services
A1 Legacy may improve, modify or update website functionality, products, integrations and services over time.
Material changes to contracted services will be handled according to the relevant client agreement.
15. Confidentiality
Where confidential business information is exchanged during a project, both parties should handle that information responsibly and according to any applicable confidentiality agreement or contractual terms.
16. Data Protection
Personal information collected through the website or services is handled in accordance with our Privacy Policy and applicable contractual arrangements.
Clients using A1 Legacy systems remain responsible for ensuring they have an appropriate lawful basis for the personal information they provide or process through those systems.
17. Acceptable Use
A1 Legacy services must not be used for:
• Fraud or deception
• Unlawful surveillance
• Harassment
• Spam or prohibited marketing
• Malicious software
• Unlawful discrimination
• Impersonation intended to deceive
• Activities prohibited by applicable law
We may suspend access where systems are being used unlawfully, maliciously or in a way that creates material security risk.
18. No Guaranteed Business Results
AI, automation, CRM and digital systems can improve operational processes, but business outcomes depend on many factors outside A1 Legacy's control.
We do not guarantee specific revenue, lead volume, conversion rates, cost savings, rankings or other commercial results unless explicitly stated in a separate written agreement.
19. Limitation Of Liability
To the extent permitted by applicable law, A1 Legacy will not be responsible for indirect, incidental, consequential or special losses arising from use of the website or services.
Any specific liability limits applicable to paid services should be defined in the relevant service agreement.
Nothing in these Terms excludes liability that cannot legally be excluded.
20. Termination
Access to services may be suspended or terminated where:
• Contractual obligations are materially breached
• Required payments remain unpaid
• Services are used unlawfully
• Security is materially threatened
• The applicable service agreement allows termination
Specific notice periods and termination rights may be defined separately in client agreements.
21. External Links
The website may link to third-party websites and services.
A1 Legacy is not responsible for the content, availability, security or policies of external websites.
22. Changes To These Terms
We may update these Terms when our services, technology, business practices or legal requirements change.
The latest version will be published on this page with an updated effective date.
23. Governing Law
The governing law and jurisdiction applicable to paid client engagements may be specified in the relevant contract or service agreement.
The final governing-law wording for these website Terms should be confirmed based on the legal entity operating A1 Legacy.
24. Contact
Questions regarding these Terms can be sent to:
A1 Legacy
Email: support@a1legacylabs.com
Website: a1legacylabs.com