What’s new at A1 Legacy

Improved the A1 Legacy digital experience with clearer product journeys, industry-specific content, AI-focused service pages and a more connected path from enquiry to consultation.

Expanded support for Voice AI and Conversation AI workflows covering enquiry handling, qualification, appointment booking, follow-up and appropriate human handoff across phone, website chat, SMS and email.

Expanded the CRM and automation foundation across pipelines, lead routing, opportunity management, appointments, follow-up, internal notifications and connected business workflows.

Enhanced workflow orchestration across AI agents, CRM actions, calendars, communication channels, internal notifications and connected business processes to create more reliable end-to-end automation.

Expanded support for connecting CRM systems, calendars, communication platforms and business applications through APIs, webhooks, native integrations and automation middleware.

Improved support for specialised AI agents across sales, customer support, qualification, research, lead processing and internal operational workflows.